Return Policy

return policy
Thank you for choosing our Lusailstore. We are committed to providing you with a quality shopping experience. To protect your rights and interests, we have formulated the following return policy:

Return Eligibility
Once you receive the item, you have 30 days to request a return.
Items must be in the same condition you received them, unworn or unused, with tags and original packaging.
You will need to provide a receipt or proof of purchase.
Return Process
Please Contact Us at to request a return.
If your return is accepted, we will send you a return shipping label and provide detailed return instructions.
Returns without prior request will not be accepted.
Damage and problems
Please inspect the items immediately upon receipt of your order. If an item is defective, or damaged or you have received the wrong item, please Contact Us immediately.

Exceptions/Non-Returnable Items
Perishable goods (such as food, flowers, or plants)
Customized products (such as special orders or personalized merchandise)
Personal care products (e.g. beauty products)
Hazardous substances, flammable liquids or gases
Return Restrictions
Promotional items or gift cards cannot be returned.
EU 14-day cooling-off period
If items are shipped to the EU, you have the right to cancel or return your order within 14 days for any reason, without any valid reason.

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please Contact Us at

We hope you are satisfied with our products and services. If you have any questions or need help, please feel free to Contact Us.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.